Questions and answers
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Short answers. The linked rule is what applies.
Delivery: how long, how much?
Qatar only, by courier. Standard: one fee for the whole order, by the distance to your delivery location: the fee for your location shows at checkout before you order (without an exact location, the fee for the longest distance). Express, when checkout offers it: QAR 50 per parcel of up to 10 items. We count delivery days (every day except Friday and public holidays) from the day after your payment reaches us, so your delivery date is fixed when you pay; checkout shows it before you order. Not delivered by the end of that date? Until it goes out for delivery, you can cancel free of charge on your order page and get a full refund. Once it's out for delivery, message us.
How do I pay?
By Fawran or bank transfer, or by card when checkout offers it. We charge no fee (your own bank's charges are yours). Put your payment reference in the transfer note. If your payment hasn't reached us within 24 hours of ordering (card) or 3 banking days (Fawran or bank transfer), your items are no longer held, but your order stays open and you can still pay.
How do I get my text right?
Check it before you order: we make it exactly as your order page shows.
Can I change or cancel my order?
Free of charge until your payment is received in full, on your order page: your order is then confirmed and we begin making it, which we confirm by email, and it can no longer be cancelled or changed. A parcel you refused or didn't collect follows Delivery. If we haven't delivered by the end of your delivery date, you can cancel free of charge on your order page until it goes out for delivery, even after we've started making it, and get a full refund, delivery included. Once it's out for delivery, message us. Faulty or incorrect items are always remedied.
Missed or refused delivery?
We try once, then keep your order for 30 days. A new delivery attempt normally costs your order's delivery fee again; we tell you the amount before we book it. If we hear nothing from you in 30 days, we close the order: personalised items and items from our “More” section aren't refunded, clicky items are refunded at the item price, and the delivery fee isn't refunded.
Broken, wrong or misspelt by us?
Within 7 days of delivery (or of finding a later fault), tap “Report a problem” on your order page and add photos. You choose a replacement, a repair or a full refund.
Can I return something?
Not for a change of mind: items, personalised or not, aren't returnable. A faulty or incorrect item is remedied: report it within 7 days of delivery.
How do refunds work?
Back the way you paid: card automatically, Fawran within 3 working days, bank transfer within 5 banking days. We never make you take store credit.
Do I have to be 18 or over?
Yes, you confirm it at checkout. For orders over QAR 1,000 (delivery included), we also check your ID.
Any safety warnings?
Yes. Clicky items, key rings and items from our “More” section have small parts: a choking hazard. Lanyards have a long cord: a strangulation hazard. Keep them away from young children.